1.1 Who are the services directed at and who can open an account?

The services and the products offered in the shop are directed to all employees of Linde plc and their partners.

1.2 Can any employee of Linde sign up and go to the shop?

Yes. Employees of Linde having a valid Linde email address may register in the shop and have a look around. However, the administrators will have to release the budget for the order before the first shopping.

1.3 Can external users/ employees of other companies sign up and go to the shop?

Yes, anyone can register. However, users who do not have a Linde email address will have to be unlocked by the administrators first before they can go to the shop and place an order.

1.4 What can be ordered?

At the moment, the shop offers a variety of merchandising products and promotional gifts. The range of products will gradually be expanded within the next weeks and, in the foreseeable future, there will also be, among other things, equipment and material for events.

1.5 How can I sign up and what is needed for it?

The registration process will start automatically when you click on the register button in the text on the homepage. All relevant contact and company data will be needed for signing up.

1.6 Can I delete my account?

Yes, accounts can be deleted. If you want to delete your account, you will have to write an email to the administrators who will then arrange the deletion of the account. You will get a mail confirming the deletion of the account.

2.1 How can I access and edit my data?

Click on the button in the horizontal navigation below the Linde logo to sign up for your account. Here you can access and edit the user data in the profile.

2.2 Where do I find my current and previous orders?

Click on the button in the horizontal navigation below the Linde logo to sign up for your account. Under "orders" you will find your current and previous orders.

2.3 Can I repeat previous orders?

Click on the button in the horizontal navigation below the Linde logo to sign up for your account. Under "orders" you will find your current and previous orders. Click on the button "repeat order" under "order details".

2.4 What is the purpose of the wish list?

Click on the button in the horizontal navigation below the Linde logo to sign up for your account. Under "Wish List" you can view your saved items. Click on the button "Add to wish list" to add further items to your wish list so that they are available more quickly later on. Apart from that, items which are currently not available can be added to the wish list and moved to the shopping cart at a later time.

2.5 Can I save my shopping cart?

No, the shopping cart will be deleted or rather emptied when you log out. When you leave the website or close the browser, the shopping cart will be emptied as well.

2.6 How do I log out?

Click on the button "Log out" in the top left corner in the horizontal navigation (next to "Home" and "Contact") to log out.

2.7 How can I reset my password?

Click on the button in the horizontal navigation below the Linde logo to sign up for your account. You can set a new password at the bottom of the page in your profile.

2.8 How can I contact the customer service?

If you want to contact the customer service, please scroll down to "Contact us".

2.9 What does user access mean?

Users who have a Linde email address or an email address based on a Linde-Trusted-Domain will automatically be unlocked and will have direct access to the shop. All other users have to be un-locked by the administrators first.

2.10 What does budget release mean?

After the budget release, items up to a total amount of EUR 200 may be ordered. Orders of more than EUR 200 will have to be approved by the administrators.

2.11 Is there a limited budget for the goods I want to order?

Orders of more than EUR 200 will have to be approved by the administrators.

3.1 Will the availability of items be displayed?

Yes, if an item is not available, this will be displayed in the item overview and item details. Apart from that, the respective items cannot be ordered. However, it is possible to add the respective items to your wish list in the item overview and item details and to get a notification of availability at your request.

3.2 What can I do if an item is not available?

It is possible to add the respective items to your wish list in the item overview and item details and to get a notification of availability at your request. The user will be notified via email and will be able to order the respective items as soon as they are available again.

3.3 What can I do if I cannot find a certain item?

Click on the button for the full-text search in the horizontal navigation below the Linde logo to search for special items. If this search fails to deliver appropriate results, contact the administrators.

4.1 Who bears the costs for the order and how does the payment work?

Until further notice, the costs will be borne by .....

4.2 How much are the shipping costs?

The shipping costs vary according to order, item, place of delivery, and delivery time. They will be charged individually for each order. Until further notice, the shipping costs will be borne by .....

4.3 When are the goods dispatched and what is the standard delivery time within Germany?

The goods are dispatched from our warehouse in Aschaffenburg on a daily basis.
Orders received before 10.00 am are usually dispatched on the same day and may arrive within 3 days.
Orders received after 10.00 am are usually dispatched on the following day and may arrive within 4 days.

4.4 When are the goods dispatched an what is the standard delivery time within the EU (outside Germany)?

The goods are dispatched from our warehouse in Aschaffenburg on a daily basis.
Orders received before 10.00 am are usually dispatched on the same day and may arrive within 5 days.
Orders received after 10.00 am are usually dispatched on the following day and may arrive within 6 days.

4.5 When are the goods dispatched an what is the standard delivery time outside the EU?

The goods are dispatched from our warehouse in Aschaffenburg on a daily basis.
Orders received before 10.00 am are usually dispatched on the following day and may arrive within 9 days.
Orders received after 10.00 am are usually dispatched two days later and may arrive within 10 days.

4.6 Is it possible to place express or overnight orders?

Yes, but in this case, you will have to contact our service provider WUM Design personally under the phone number +49-6021-4982-15. The employees there are available from 08.00 to 10.00 am and 14.00 to 16.00 pm every day.

4.7 Can I check the status of my order?

After the goods/ parcels were handed over to the shipping providers, the customer will be sent a shipping confirmation containing the shipping provider's tracking number.

4.8 Which provider is responsible for the shipping?

Currently, DPD is our shipping provider. Over time, UPS might become our shipping provider. As soon as "event material" and "returnable goods" are integrated in our shop, GO will be our preferred shipping provider in this business area.

4.9 May I set a desired date for delivery?

You may set desired dates for delivery, but they are not binding. We will try to meet your desired date in the context of delivery times. For deliveries inside Germany, for example, we will try to hand the goods over to the shipping provider 3 workdays prior to the desired date.

4.10 Do I receive a number to track the shipment after the dispatch of my order?

After the goods/ parcels were handed over to the shipping providers, the customer will be sent a shipping confirmation containing the shipping provider's tracking number.

4.11 May items be sent to different addresses?

Yes, you may specify a different delivery address for each order.

4.12 What do I do with items that were not needed (e.g. remaining giveaways after an event)?

You will find a return slip attached to each delivery which can be used to send back unused items in their original packaging. You will have to bear the shipping costs. You may choose a shipping provider freely. The items will be checked after their arrival at the warehouse and added to the stock. It is key to use the return slip.

4.13 Can items generally be returned and, if so, how does this work?

You will find a return slip attached to each delivery which can be used to send back unused items in their original packaging. You will have to bear the shipping costs. You may choose a shipping provider freely. It is key to use the return slip.

4.14 What can I do if I have placed an order erroneously?

You will find a return slip attached to each delivery which can be used to send back unused items in their original packaging. You will have to bear the shipping costs. You may choose a shipping provider freely. It is key to use the return slip.

4.15 Can I order for private purposes?

Due to tax reasons, orders may only be placed for business purposes; please do refrain from ordering items for personal use.

4.16 How can I order items from the Repro-center?

If you want to add an item which can only be ordered in the Linde-Repro-center to your shopping cart, a window will pop up containing the contact data of the Repro-center. You will be asked to order this item directly via telephone or via email in the Repro-center. As these items are not available in the webshop and its warehouse, they can only be ordered directly in the Repro-center. The webshop's customer service does not have any influence or information on this item.

4.17 Orders with a delivery address outside Germany?

Orders with a delivery address outside Germany will generally be checked with respect to their cost-effectiveness before confirmation. As soon as the shipping costs are higher than the price of the items, Linde reserves the right to cancel this order and to suggest producing these items in the respective country.

5.1 Linde Anti-Corruption Compliance Guide

Before placing an order, please familiarise yourself with the following important information and related guidelines:
Linde Anti-Corruption Compliance Guide is designed to help you to avoid violations of the Linde Code of Ethics and the relevant anti-corruption laws that apply to your country. Read this guide carefully and apply it whenever you want to give gifts or promotional items.

6.2 Maximum value for gifts in Germany

Please note that expenses for gifts presented to customers and other external partners are only deductible according to German Income Tax Law when the cash value per recipient and year does not exceed EUR 35 (excluding VAT). Please make sure to check the corresponding laws applicable for the country in which you do business.